Shipping & Returns

Confirmed orders normally ship within 72 hours. Packages are shipped via UPS or USPS, depending upon cost and customer request. Once packages are shipped, RealGold Inc. is not responsible for shipping delays or errors on the part of the shipper.

Return Policy

Retail Customers: Each item is thoroughly checked for any defect prior to shipping. However, if you are not pleased with the item, or if the item has been damaged during shipping, you must notify us immediately upon receipt. The item must be returned within 15 days of the invoice date, at the customer's expense. Items must be returned in NEW (unused, untested and resalable) condition. If all the above conditions are met, we will refund your purchase price or send a replacement, depending upon customer request.

Please review the shopping cart carefully before check out, including items purchased, the correct spelling of ones name and shipping address, as RealGold Inc. is not responsible for mistakes made during the ordering process.

Wholesale Customers: Please check each item and notify us immediately upon receipt if your shipment is damaged or lacking in any way. All merchandise purchased from RealGold Inc. must be returned within 15 days of the invoice date, at the customer's expense. Items must be returned in NEW (unused, untested and resalable) condition. If all the above conditions are met, we will refund your purchase price or send a replacement, depending upon customer request.

Please review the shopping cart carefully before check out, including items purchased, the correct spelling of ones name and shipping address, as RealGold Inc. is not responsible for mistakes made during the ordering process.

Credit or Refund

Once your returns are received and inspected we will process the refund and apply to your account (usually within 72 hours) or we will send you a replacement item, as per your request.

Cancellation on Custom Made Items

There is no cancellation or refund on products that are made to order, custom made, or have specialty finishes. Please be very certain of size, color and design before placing a custom order, as there can be no refund or cancellation.